Springhill Suites by Marriott Hartford Cromwell | Hotel in Cromwell
Hotel
8.6
(630 Reviews) |
1 Bathroom
Available rates:
Hotel in Cromwell
Hotel in Cromwell with free breakfast and a 24-hour fitness center This smoke-free hotel features an indoor pool, a 24-hour fitness center, and a bar/lounge. Free buffet breakfast and free WiFi in public areas are also provided. Other amenities include a 24-hour business center, coffee/tea in a common area, and a business center. Housekeeping is available on request. Springhill Suites by Marriott Hartford Cromwell offers 123 air-conditioned accommodations with coffee/tea makers and hair dryers. Accommodations have separate sitting areas and are furnished with double sofa beds. 45-inch flat-screen televisions come with premium cable channels and Netflix.
Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and complimentary toiletries. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.
Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.
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Amenities
Air Conditioner
Parking
Pool
TV
Wheelchair Accessible
Balcony/Terrace
Accessibility
Security/Safety
Business Services
Bedding/Linens
Wellness Facilities
Fireplace/Heating
Bar
Guest Services
Entertainment
Breakfast
Barbecue/Outdoor Cooking
Child Friendly
Internet
Kitchen
Laundry
Policies
Check-in
Check-in start time: 4:00 pm; check-in end time: anytime contactless check-in available minimum check-in age: 21
Check-out
Check-out before 11:00 am contactless check-out available
Child Policy
Children are welcome. rollaway/extra beds are not available. cribs (infant beds) are available for usd 0.0 per day.
Payment Policy
Uncovered self parking fee: usd 3.00 per day crib (infant bed) fee: usd 0.0 per day the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.
Pet Policy
Pets not allowed (service animals are welcome, and are exempt from fees)
Cashless transactions are available extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges safety features at this property include a carbon monoxide detector and a smoke detector special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards; cash is not accepted this property affirms that it follows the cleaning and disinfection practices of commitment to clean (marriott)
Reviews
Sep 3, 2025 02:37:30 AM
Review Score:
4
Summary: Our room was never cleaned despite multiple requests. The room itself was reasonably pleasant, and the front desk staff were polite. But the lack of regular housekeeping for a three day stay was unacceptable. Part of the pleasure of staying in a hotel is to have the bed made, sink, cleaned, and towels refreshed.
We checked in on a Friday evening and then went out for the day on Saturday. When we returned to the hotel on Saturday evening, our room had not been cleaned. We went down to the front desk to raise our concern and get fresh towels. Ofelia at the desk told us that we weren’t entitled to our room being cleaned because we were only staying two nights. We confirmed that our reservation was for three nights. She then apologized and said she would put our names on the list to make sure that our room was cleaned on Sunday. On Sunday morning when we left the hotel, we spoke with the Front Desk person to verify that our room would be cleaned that day, and we assured that it would be. When we returned on Sunday evening, our room had not been cleaned. We asked for the manager to call us, which never happened either that evening or the next morning. When we checked out on Monday and raised our concerns about what had happened with housekeeping, we were told that we would get Marriott points in compensation. And even this has not happened.
We are quite disappointed as we generally like the Marriott brand.
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Reviews
Sep 3, 2025 02:37:30 AM
Review Score:
4
Summary: Our room was never cleaned despite multiple requests. The room itself was reasonably pleasant, and the front desk staff were polite. But the lack of regular housekeeping for a three day stay was unacceptable. Part of the pleasure of staying in a hotel is to have the bed made, sink, cleaned, and towels refreshed.
We checked in on a Friday evening and then went out for the day on Saturday. When we returned to the hotel on Saturday evening, our room had not been cleaned. We went down to the front desk to raise our concern and get fresh towels. Ofelia at the desk told us that we weren’t entitled to our room being cleaned because we were only staying two nights. We confirmed that our reservation was for three nights. She then apologized and said she would put our names on the list to make sure that our room was cleaned on Sunday. On Sunday morning when we left the hotel, we spoke with the Front Desk person to verify that our room would be cleaned that day, and we assured that it would be. When we returned on Sunday evening, our room had not been cleaned. We asked for the manager to call us, which never happened either that evening or the next morning. When we checked out on Monday and raised our concerns about what had happened with housekeeping, we were told that we would get Marriott points in compensation. And even this has not happened.
We are quite disappointed as we generally like the Marriott brand.
Aug 11, 2025 06:57:12 AM
Review Score:
6
Summary: Poor breakfast, lack of food. Only eggs, ham, cereals. On weekend most of food finished by 9 AM.
Room cleaning was below average. Room was not vacuumed, my leftovers were not cleaned.
Renee
Jul 21, 2025 10:20:23 PM
Review Score:
10
Summary: Rooms are very spacious and comfortable. Staff is great...very accommodating and helpful.
Laura
Jun 24, 2025 02:08:32 AM
Review Score:
8
Summary: We had a great stay after the PGA tournament. The beds were super comfortable and the rooms were so big! Breakfast in the am was a bonus too!
Jun 23, 2025 11:37:04 PM
Review Score:
8
Summary: We've stayed here before and are overall happy with ours stays. Location is convenient to anything youd need or want. Young gentleman stocking breakfast items mini fridge accomodated my special request for shredded cheese, kuddos to him. Staff has always been pleasant and desk check in was efficient.
Improvement items if interested are d/c the $3 per night parking, unnecessary for hotel owned self parking lot and the breakfast offered leaves huge room for improvement.
Evelyn
Jun 23, 2025 02:59:24 AM
Review Score:
10
Summary: was very clean
William
Jun 12, 2025 10:49:03 PM
Review Score:
10
Summary: everyone was very attentive and friendly. Love Ms Karen at the breakfast bar, she was amazing , friendly and very helpful with the waffle making. The housekeeping staff kept our room with clean towels and clean wastebasket . Thank you all very much . We couldn't control our AC when we arrive but once it got cold outside we called and a young man came and got the heat working so all was well.
